(4.5 / 5)2048+ Ratings

Luxor Apparel Reviews

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Overall Rating

4.5

2 Reviews

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About Luxor Apparel

Luxor Apparel is a lifestyle brand founded in Melbourne, Australia in 2016 by Joel Benjamin. It began as a small self-funded hobby and has since grown into a successful online brand, expanding from clothing to include headwear and accessories. Luxor Apparel attributes its success to its focus on customer care, prioritizing the customer's best interests in everything they do and creates. The brand has received support from big names including FMX legend Cam Sinclair, AFL footy players Travis Cloke (ex) and Brayden Maynard, as well as high-profile DJs Blasterjaxx, Uberjakd, TeddyCream, Reece Low, Press Play, Brynny, and Nathan Thomson.

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Luxor Apparel Customer Reviews (2)

0/5

Amelia James

Verified Buyer

Feb 16, 2023

Lærke Kruse

Verified Buyer

Feb 12, 2023

Luxor Apparel Customer’s Q&A

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Luxor Apparel FAQs

What is Luxor Apparel's Returns Policy?

Luxor Apparel's Returns Policy is designed to make it easier for customers to experiment and try something different by allowing them to return or exchange items. The items must be in saleable condition, unworn or unused, and the exchange or refund should be sought within 30 days of purchase.

What should I do if I receive a faulty or damaged item?

If you receive a faulty, damaged, or incorrect item, you should contact Luxor Apparel's Customer Service team, and they will help to resolve the issue as quickly as possible.

What does Luxor's warranty cover?

Luxor's warranty covers the manufacturer's defects after the original purchase date. The warranty covers eyewear for 6 months and watches for 12 months after purchase. However, the warranty does not cover normal wear and tear, water damage, glass breakage, scratches, or thefts.

What are the shipping options for domestic customers?

Domestic customers have two shipping options: $9.95 for standard shipping (2-7 days) and $11.95 for express shipping (1-3 days). Customers who order over $75 receive free standard shipping.

What are the shipping options for international customers?

International customers have two shipping options: $15.00 for standard shipping (7-21 days) and $25.00 for express shipping (5-12 days). Tracking numbers are provided for both options.